At Pow Unity Sdn Bhd, your satisfaction is important to us. Please review our policy below for refunds and exchanges.
1. Eligibility for Refunds or Exchanges
We accept requests for refunds or exchanges under the following conditions:
- You received a defective or incorrect product.
- A service was not delivered as agreed upon.
Non-Refundable Items & Services:
Please note that we cannot offer refunds or exchanges for the following:
- Completed IT services (once the service has been rendered).
- Orders cancelled after production has commenced or work has begun.
2. How to Request a Refund or Exchange
To initiate a refund or exchange, please follow these steps:
- Notify Us Promptly: You must contact us within 3 days of receiving your order or the completion of the service.
- Provide Details: Include your order details, a clear description of the issue, and any supporting photos (if applicable) to help us understand the problem.
- Contact Information: Reach out to us via:
- Email: [email protected]
3. Refund Processing
Once your refund request is approved, the processing will take place within 7–14 working days. Refunds will be issued either to your original payment method or as store credit, depending on the circumstances and your preference.
